Fixed Energy Rate Tariffs

It is ALWAYS a great idea to ensure your Clients are saving the most they can, are really happy and getting the best possible service from YOU and the Company.


When it comes time for the Clients Fixed Energy Rate Tariff to end, the company has to send out correspondence (letter or email) to the Client explaining the current Fixed Energy Rate Tariff is coming to an end, what the new variable tariffs is, and that it may actually be cheaper if the client looked elsewhere.


Now, we don’t believe for one second that the company would intentionally send out such a letter which paints them in such a negative light and it is a collective assumption that it is down to OFGEM regulations in the interest of fairness to the Customer. It has been noted that for some reason (again, possible OFGEM Regulations) the company do NOT state the new available Fixed Energy Rate tariff, therefore the customer is unaware and decides to look elsewhere.


But this is where we could step in and help the Client, help the company and ourselves to retain more Clients, gain more referrals and increase the reputation of the Company.
Once the Client is within a certain time frame of the Fixed Energy Tariff End Date (normally 49 days) the Client will get the above mentioned correspondence, but they can’t change the tariff with NHQ just yet.
But we can still help with the following 2 Scenarios…

Scenario 1 (Authorised on account)


Some Clients may allow (or want) you to be authorised on their account for an extra layer of help and support. We don’t want/need our Clients to be a “Utility Genius” (that’s our Goal for referrals) and if they use our help and support for their easier life and they may give more referrals.


Example: Fixed Energy Tariff Ends = 31st March

  1. Beat the Correspondence! Around beginning of February contact your Client and let them know to expect the correspondence and let them know they don’t need to worry and that you will deal with it the following month when action can be taken.
  2. Once the month of March has started call NHQ and enquire what the new Fixed Energy Tariff Rates are.
  3. Relay these Rates to the Client to see if they are happy to proceed.
  4. If so, call NHQ back and request the new tariff be applied to the Client’s account.
  5. Set 3 Tasks in your CRM to follow up:

1 – Ensure the Fixed rate is showing on the Clients account (this is normally 1 month after the new tariff has started = in our example it would be the month of May)

2 – 1st Step Fixed Energy Rate

3 – 2nd Step Fixed Energy Rate (available from the “Follow Up Tasks” page under the “Energy & LED Bulbs” Section)

Scenario 2 (Not Authorised on account)


Some Clients may want complete privacy, and that is ok, we are only there to help and assist if they want it.

Example: Fixed Energy Tariff Ends = 31st March

  1. Beat the Correspondance! Around beginning of February contact your customer and let them know to expect the correspondance and let them know they don’t need to worry and that you will deal with it the following month when action can be taken.
  2. Once the month of March has started encourage the customer to call NHQ and discuss the new Fixed Energy Tariff Rates are. Ideally arranging to follow up to see if they accepted the new Fixed Energy Rate
  3. Set 3 Tasks in your CRM to follow up:

1 – Ensure the Fixed rate is showing on the customers account (this is normally 1 month after the new tariff has started = in our example it would be the month of May)

2 – 1st Step Fixed Energy Rate

3 – 2nd Step Fixed Energy Rate (available from the “Follow Up Tasks” page under the “Energy & LED Bulbs” Section)

Advice from 500+ Club Member, Renata Green:

“I would advise everyone act early and to contact the Member the month before the fixed tariff ends to explain to expect a Letter regarding their fixed rate tariff and that it would be good to chat in person about it so as you can ensure they’re maximising their savings. Make the appointment to see them when inside the time frame of the “Optimal request Date of New Fixed Tariff”. By then they will have, or due to receive the letter regarding new tariffs.

So for example if the Fixed Tariff finishes on 30th September 2019 I would contact customer at the end of August 2019 to say that they will/or already received a letter regarding the new tariffs but actually we could look at the next Fixed Tariffs as they may be cheaper.

“Could I come/call you first week in September to give you some more options?”
If the Member calls Head Office after the 30th September 2019 (ie 1st October 2019) then the new tariff will be applied from the 1st November 2019 so the member would be on variable for all October.
I would see them and do a Bill Review of all services and maybe check how they use CashBack Card, Online Cashback, Gourmet, Mobile Phone usage… etc”

Double Gold Fixed Energy Tariff NameTariff Release Date from NHQ (approx)Tariff End DateStart of 49 days time frameEarliest request date to change to new Fixed Tariff with NHQ
Green Fixed 18:
30th September 2022
30th September 202130th September 202212th August 20221st September 2022
Green Fixed 17:
31st October 2022
TBC31st October 202212th September 20221st October 2022
Green Fixed 16:
31st October 2022
23rd September 202131st October 202212th September 20221st October 2022
Green Fixed 15:
31st October 2022
?30th September 202212th August 20221st September 2022
Green Fixed 14:
31st August 2022
9th July 202131st August 202213th July 20221st August 2022
Green Fixed 13:
31st July 2022
10th June 202131st July 202212th June 20221st July 2022
Green Fixed 12:
31st May 2022
22nd April 202131st May 202212th April 20221st May 2022
Green Fixed 11:
31st March 2022
4th March 202131st March 202210th February 20221st March 2022
Green Fixed 10:
28th February 2022
?28th February 202210th January 20221st February 2022
Green Fixed 9:
31st January 2022
?31st January 202213th December 20211st January 2022
Green Fixed 8:
31st December 2021
3rd December 202031st December 202111th November 20211st December 2021
Green Fixed 7:
30th November 2021
?30th November 202112th October 20211st November 2021
Green Fixed 6:
31st October 2021
1st October 202031st Ocotober 202112th September 20211st October 2021
Green Fixed 5:
30th September 2021
?
30th September 2021
12th August 20211st September 2021
Green Fixed 4:
31st August 2021
30th July 202031st August 202113th July 20211st August 2021
Green Fixed 3:
30th June 2021
3rd June 202030th June 202112th May 20211st June 2021
Green Fixed 2:
31st May 2021
1st May 202031st May 202112th April 20211st May 2021